Privacy Policy

Last Updated: 26/11/2024

Lovellamart (“we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you visit our website, [www.lovellamart.co.ke], and when you purchase products or services from us.

If you do not agree with the terms of this Privacy Policy, please refrain from using our website.

1. Information We Collect

1.1 Personal Information

When you visit our website or make a purchase, we may collect the following personal information:

Full Name
Email Address
Billing Address
Shipping Address
Phone Number
Payment Information (processed securely through third-party payment processors)

1.2 Non-Personal Information

We may also collect non-personal data automatically, such as:

IP Address
Browser Type
Device Information
Pages Visited on Our Website
Referring URL

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To communicate with you regarding your orders, updates, and promotional offers
To improve our website, services, and customer experience
To detect and prevent fraud, unauthorized transactions, and other illegal activities
To comply with legal and regulatory obligations

3. Sharing Your Information

3.1 With Service Providers

We may share your information with third-party service providers who assist us in:

Payment processing
Shipping and logistics
Website hosting and maintenance
Customer support services

These providers are obligated to protect your data and use it only for the services they perform on our behalf.

3.2 Legal Obligations

We may disclose your information if required by law or in response to legal requests, or to protect our rights and the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. These tools help us:

Remember your preferences
Analyze website usage and traffic
Provide relevant advertisements

You may choose to disable cookies through your browser settings. Note that some website features may not function properly if cookies are disabled.

5. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before submitting personal information.

6. Data Security

We implement industry-standard measures to safeguard your personal data. While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

7.1 Access and Updates

You have the right to access, update, or correct your personal information at any time via your account or by contacting us.

7.2 Opt-Out

You may opt out of receiving promotional emails by clicking the “unsubscribe” link included in our communications.

7.3 Data Portability and Deletion

Where applicable, you may request a copy of your personal data or ask for its deletion, subject to legal retention requirements.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware of any such data, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.